Client Access Specialist 1-3 Bilingual Preferred

Oklahoma City, Oklahoma
Clinical Services
03-11-2020
6728 S. Hudson
30,072.00  Annual
25,800.00  Annual
Full-Time/Non-Exempt
8:00 AM to 4:30 PM

SUMMARY:

This position is located in the Clinical Services Division with the Oklahoma City-County Health Department (OCCHD).  The employee is primarily responsible for scheduling appointments; preparing client forms and records; entering client information into the computer network; preparing, retrieving, maintaining, and filing medical records on clients; and collecting fees from clients.  Also, the employee may be assigned to work the front reception area to greet clients and visitors, and to assist clients in locating services not offered by OCCHD.  These various job duties and responsibilities may be performed for the main and satellite clinics. 

 

PRINCIPLE DUTIES AND RESPONSIBILITIES:

This is a summary of the duties and responsibilities commonly found within this classification.  All employees must maintain a commitment to the OCCHD’s mission, vision and strategic goals.  This summary is not meant to be all-inclusive, thus other related activities or tasks may be assigned.

 

This position functions at the entry level (Tier 1) as defined by the Council on Linkages Core Competencies for Public Health Professionals. An emphasis on the following domains is important in this role:

  • Communication Skills
  • Cultural Competency Skills

 

ESSENTIAL JOB FUNCTIONS:

  1. Operating a personal computer to schedule appointments for in-house and satellite clinics.
  2. Making changes in appointments for clients or canceling appointments.
  3. Notifying clinic staff of changes.
  4. Preparing client charts and records for daily clinics.
  5. Maintaining client medical records.
  6. Numbering, labeling, sorting, opening, closing and updating client’s medical records.
  7. Retrieving medical records of clients scheduled for the various clinics for the next day.
  8. Interviewing clients to determine program eligibility according to income guidelines.
  9. Preparing and printing various forms (vouchers, etc.).
  10. Receiving and storing certification and voucher paperwork.
  11. Collecting cash or check payments for services rendered.
  12. Balancing receipts with records.
  13. Issuing refund payments.
  14. Compiling and generating computer reports.
  15. Receiving, screening and directing incoming telephone calls; greeting visitors and clients and directing them to the appropriate office or individual.
  16. Completed required training in support of duties and responsibilities of this position.
  17. Driving to off-site locations to perform job duties as needed.
  18. At the direction of OCCHD Executive Director or designee, the employee will be assigned a variety of specific job duties and responsibilities as a member of the OCCHD Emergency Preparedness and Response Program Team (i.e. Bioterrorism Response Program).  Also, as a member of the Emergency Preparedness and Response Program Team, the employee is required to complete all necessary emergency responder training and may be designated as a member of the first-responder team.
  19. In accordance with our designation of a PHAB Accredited health department and explicit commitment to a culture of continuous quality improvement, employees will receive Quality Improvement (QI) training deemed necessary by their supervisor.
  20. Translator in the designated language for clinic services and assisting clients with Medicaid applications.

 

QUALIFICATIONS/REQUIREMENTS:

-High school diploma or GED required

-Must have valid Oklahoma driver license

-Ability to translate in the designated language i.e. English to Spanish 

LEVEL 1 - one year of general office experience required, $1,075 semi-monthly

LEVEL 2 - two years of general office experience required, $1,160 semi-monthly

LEVEL 3 - three years of general office experience required, $1,253 semi-monthly

 

SKILLS AND ABILITIES:

-Skill in operating keyboard

-Ability to use appropriate equipment and materials

-Ability to maintain confidentiality

-Ability to communicate with persons of diverse backgrounds both orally and in writing using tact and diplomacy

-Ability to follow established policies and procedures

-Ability to develop and maintain effective working relationships

-Ability to follow safe working practices and procedures

-Willingness to assume responsibility for work product

-Ability to translate English to Spanish or Spanish to English

 

WORKING CONDITIONS:

-Primarily indoors in climate-controlled building

-No smoking or use of non-smoking tobacco products is allowed at any time while conducting agency business or in agency vehicles

-No use of cell phones or the use of electronic wireless communications devices used to write, send or read a text-based communication while driving a motor vehicle on agency business

-May be subject to sitting for prolonged periods of time

-May be exposed to prolonged glare from computer monitor     

-OSHA category: performs tasks that involve no exposure to blood, body fluids, or tissues

 

PHYSICAL REQUIREMENTS:

-Arm/hand steadiness and digital dexterity enough to use equipment such as computer keyboard, typewriter, telephone, etc.

-Vision enough to read computer printouts, hand- or machine-generated documents, etc., as well as print on computer monitor

-Speech and hearing enough to communicate with others, both via telephone and face-to-face

-Flexibility and coordination enough to bend, stoop, stand and walk to perform tasks such as filing and retrieving documents and delivering supplies weighing up to 35 pounds.

 

WORKING RELATIONSHIPS:

This position requires frequent contact with other employees and supervisor to give and receive information.  The employee may be required to deal with hostile persons on occasion.

 

SUPERVISION GIVEN AND RECEIVED/ACCOUNTABILITY:

This employee is under the supervision of an immediate supervisor.  Work product is subject to both specific and general review.  The employee has no supervisory responsibilities and no direct accountability for budget, money or materials.

 

OTHER DUTIES AND RESPONSIBILITIES:

-The employee may be required to take the smallpox vaccination, and other vaccinations or inoculations, as a member of the first-responder team.

-This position may require working some evenings and weekends

-Must have an operating vehicle available for use when field duties are required

 

Interested candidates should apply online at www.occhd.org.  Select Careers at the top of the web page, select Current Jobs, select the position you are applying for, and select apply now.  You will be directed to our Career Center.  Get started by uploading your resume with your profile.  Otherwise, click “skip” to continue.  Register with the Career Center, complete an application, attach a cover letter, resume, again select the job to apply for, answer job specific questions and submit your application.  Once you have finished the process, you should receive a message stating, "Successfully applied".  If you do not receive this message, then there has been a step not completed.  You will need to review your record. The position will be open for 30 days or until filled.  Please be advised that applications will periodically be considered, as such this position could be filled any time before the closing date.

 

AA/EOE